I’m an advanced user of public transportation here in Madrid; I use everyday Metro+train+bus to go to work, 1 hour in the morning, and another on in the afternoon (or whenever I come back from work). And one thing annoys me pretty much, which affects my user experience, that could be so easily solved walking through a basic user story: temperature management.
So, a user walk to take his train. Where is he coming from?
Most probably from outside. And if he’s coming from outside, it means he’s wearing enough sweaters and coat and gloves to face, in the case of being winter, the cold.
Ok, so this user is wearing clothes according to the temperature outside. So why the heck, when temperature outside is 0 degrees, should I be gratefull for entering a train where temperature is 25 degrees!!!!? It’s anoying!
I guess the intention is to offer to the user a comfy place, but it’s not a train nor a plane; I’m not going to spend the friking day here, I’m not going to take a nap, and it’s anoying that I have to take off my coat and my scarf and my gloves, because what I’m going to do in the train is read, use my iphone, and I need both hands; not to mention the need sometimes to hold the bars to avoid falling when train starts to move a lot.
So even though I wouldn’t like it if it was 0 degrees inside the transport I’m using briefly, I really don’t see the point of increasing the difference between outside and inside by 25 awfull degrees! Same for summer, but the other way round: If it’s 35 degrees outside, why would I appreciate it being 17 degrees inside?! It’s summer and I’m not carrying any coat or gloves, and it hurts my throat!!
I’ve learned that in Malaysia for instance, where air conditioning is used to pull down temperatures under 15 degrees in theaters, malls or any closed space, when it’s 30 outside, is a way to show out how wealthy and rich this places are. I remember that my mother took my brother to see a movie in Kuala Lumpur, and they has to wear a coat inside!!! It’s ridiculous.
Ridiculous. From a user experience point of view, and also for sustainable use of energy matters.
Is it really that complicated to adapt the temperature depending on the temperature outside? Do we have to be that radical?
I strongly believe we don’t.
Think. Think! THINK!!! And apply basic user cases (for crying out loud).